WVU Alert FAQS

When will “WVU Alert” messages be sent?

The WVU Police and select staff at WVU will have the authority to decide whether an emergency message is warranted. Examples include:

  • Emergency Alert: Notifications regarding critical incidents that pose an imminent threat to the health or safety of the University on-campus community. Examples of such emergency incidents include, but are not limited to severe weather, hazardous materials incidents, and acts of criminal violence that broadly threaten the safety of the University community.
  • Weather Alert: Utilized when weather conditions have, or will cause delays and additionally when such conditions have or will close the university.

Standard WVU announcements will not generate a WVU Alert.

How can I participate?

Current students are automatically subscribed to receive WVU emergency messages.
WVU faculty and staff are encouraged to enroll:

  • To sign up for WVU Alert, faculty and staff should go to http://emergency.wvu.edu/signup/. (NOTE: If off-campus, people will be asked to supply their MASTERID.)
  • The instructions are self-explanatory; however, users must have their mobile phones handy in order to verify the access code once confirmation comes through. Users who have a Blackberry will receive their validation code via the phone’s e-mail. Users will not be registered until they verify the access code.
  • Once registered, individuals will receive the emergency and weather alerts.
  • The system is registered with every cell phone carrier in the country and takes only seconds to minutes to activate once the registration is complete. Accounts can also be customized so that alerts can be received via e-mail Mobile phone (via SMS text message), Blackberry, Wireless PDA, Text pager, School e-mail & personal e-mail accounts, Personal portal (My Yahoo, iGoogle or My AOL page) or RSS reader.

How do I validate my Faculty/Staff WVU Alert account?

To validate your account:

  1. Go to: http://emergency.wvu.edu/alert/e2campus_login/
  2. Login using the username and password you created
  3. Click the “Services” tab
  4. Under “Status” you should see “Validate Now” next to the phone number or e-mail you have registered
  5. Click “Validate Now”

If you’re validating your cell phone:
You will be taken to another page and a validation code will be sent to your phone. Enter the validation code and click the “Validate” button. You will be taken to a page which verifies your validation

If you’re validating your e-mail address:
E-mail accounts will receive an e-mail with a validation hyperlink. Click the link and you will be taken to a web page which verifies your validation.

How do students opt-out?

We highly recommend that you do not opt out of the alerts, but if you do not wish to receive emergency alerts on your cell phone, you may opt out by completing the Emergency Alert Opt Out form: https://urwvu.wufoo.com/forms/emergency-alert-optout-request/

I’m a student. How do I update my emergency information?

To update your information go to https://urwvu.wufoo.com/forms/emergency-alert-account-update-request/

Where do Faculty and Staff update their emergency information?

Faculty and staff can update their emergency information by logging into
e2Campus http://emergency.wvu.edu/alert/e2campus_login/

How long will it take to receive a WVU Alert?

Usually the text message is received within 5 minutes. Email may take a little longer but is usually very efficient.

What is involved with WVU Alert?

The University will also notify students via an email to the all-active list, post notices on the Current Student site, post a banner on the WVU Home page, post an audio and visual message on the InfoStations – the digital signs across campus, and use social media to inform students, faculty and staff. You should stay aware and pay attention to the messages.

The system, powered by e2Campus and endorsed by the campus crime watchdog group, Security on Campus, is used by a number of colleges and universities across the country.

Who will have access to the e-mail address I provide for WVU Alert?

Non-technical personnel will never have access to an individual’s WVU Alert e-mail address.

Who do I contact with questions about my WVU Alert account?

If you have any questions, concerns or issues you can contact University Relations-Digital at wvualert@mail.wvu.edu or call the ITS Service Desk at 304-293-4444.

How many test alert messages are sent out?

WVU is required to send out one test message each semester (fall, spring, and summer), so expect three test messages during the academic year.

Who pays for WVU Alert?

The University absorbs the cost of maintaining the mailing list and sending the message. Depending on the person’s personal cell phone carrier, there may be a minimal fee from the carrier to receive text messages, but there is no charge from WVU.

Can parents receive WVU Alert messages?

Besides the participant, the system also allows users to add one additional cell phone and e-mail address. It is up to the user to determine if they would like an alternative contact to receive WVU Alerts. Students who want to add a parent’s cell phone or e-mail address may do so by completing the following form: https://urwvu.wufoo.com/forms/emergency-alert-parent-signup/